OUTBOUND customer service is now the second most popular service for Australia’s international customers after online banking.
In 2018, Australia’s overseas customers were sent outbound customer communications in the form of outbound emails and phone calls.
That’s up from four years ago when outbound communication was only sent by fax.
However, the service is growing fast and the Australian Competition and Consumer Commission says Australia has more overseas customers than overseas residents.
The Commission says the outbound service has been growing at about 50 per cent per annum over the past three years.
ABS Data shows outbound customers in Australia now represent over one third of the total overseas population.
Outbound services are increasingly important to international business travellers.
“A large part of the growth in the out-bound service market has been driven by the growth of overseas business travellers, particularly for international business,” said the Australian Bureau of Statistics.
It’s important for Australians overseas to have a trusted international email address to send them outbound communications.
To get started, you need to create an account.
Once you’ve set up your account, you can log into your email address in the email client, then add a customer to your mailing list.
When you are finished, you will see the following message in your inbox.
I’ve just received your email, please accept it.
Email address: Email signature: Signature is: Please click on ‘Continue’ to open your email client.
You can now send out your outbound email to any of the overseas customer services.
In addition to outbound direct mail, outbound contact and outbound messaging, the Commission recommends overseas customers use outbound banking services to send overseas money.
Australia’s overseas banks provide financial services such as foreign exchange, financial planners, and bank transfers, for international customers.
But overseas banks also provide a range of other services for overseas customers.