A netgear acquisition of internet service provider GVn has changed how the telecoms company delivers on promises to improve its customer service, according to the head of GVTN’s U.S. network.
In a blog post on Wednesday, John Bowers, CEO of netgear said the acquisition will improve the way the company delivers customer service.
Netgear acquired GVno last year for about $15 billion.
The transaction was expected to close in the second quarter of 2018.
Bowers said the company will have “much better and more frequent service than we do now” and it will offer better value to customers.
Netform CEO Tim Soutar also called the acquisition a “great deal” and said netgear “will have a lot of work to do.”
He added that GVTn is a “superfast, high-speed internet provider” that provides a “powerful and highly reliable network.”
Netform will offer “a broad range of services,” including video streaming and data, but the company is not “looking to expand into mobile internet,” according to Soutak.
NetGear’s acquisition will also help “improve the customer experience for our network customers,” according Soutok.
“Netform is also investing to build out the network in the U.K. and Europe.”
Netgear’s customer service will improve, Soutoks said, by using technologies such as real-time routing and cloud-based data analytics.
Netformation has long been a proponent of the concept of using virtual networks for network access and is the company that makes GVnet the “world’s fastest and most reliable” internet service.
The network has an average speed of over 100 megabits per second and has an “over 99.99%” uptime, according GVTnet.GVTnet has about 60 million customers and has a network of nearly 1 million nodes in 25 countries.